Why Your Stress needs to be Eustress
Some positive words often get overshadowed by their negative counterparts. Take the word "gruntled." When was the last time you heard someone say they were gruntled? But how often do you hear about people being "disgruntled"?
Another word that gets overshadowed this way is "eustress," which is the opposite of "distress." What’s the difference? Eustress is beneficial stress that can enhance performance and well-being, while distress is harmful stress that makes you feel anxious, afraid, or even depressed.
#awkward. A Lesson on the Importance of Reading the Room
There was a time before Teams, Zoom, and other video-conference technologies when people sat around a table using a device known as a “phone,” which allowed them to hear but not see each other.
That's when the problem began.
How to Choose Which Ball to Drop
A new year is here, and with it, the ushering in of the latest strategies, initiatives, and projects to kick off the first quarter. You may quickly find yourself unable to juggle everything, despite your best efforts to prioritize, delegate, and negotiate. One of those balls will drop; the question is, which one?
Easy. Ask yourself which project, task, or initiative is a rubber ball and then drop that one.
Let me explain.
Transform Your Name into a Verb
You'll hear a lot of three-letter acronyms (TLAs) when you start a new position at a company. You’ll also hear the same two or three people’s names pop up time and again when there's a need for a specific skill. “Oh, yeah, we need to check with Stephen on this,” or “Cynthia will have the answer to that”. Why is this? Because they’ve built a great reputation and set themselves up as an expert in their particular area.
How to Meet Them Where They're At
I don’t think I fully understood the meaning of “meet them where they’re at” until somebody “met me where I was at.” Let me explain.
Office workers have a tendency to accumulate electronic equipment over the years. An extra monitor that’s no longer in use gets tucked behind the door. An old keyboard, mouse, phone and even laptop computer are shoved into a desk drawer. Headsets, microphones, and tons of cables get jammed into a box never to see the light of day again.
Penalize the Exceptions, Not the Majority
A new meat market recently opened down the street from us. It has a great selection of both meat and seafood. It also has a terrible policy posted on the front door:
“There’s a 3% surcharge if you pay with a credit card.”
Less and less people carry cash, and even fewer know how to write a check anymore. But, nearly everyone carries credit or debit cards. Wouldn’t it make more sense to raise all prices in the store by 3%, and change the sign? It could then say:
Can I Get a Simple Yes or No, Please?
“Will this flight land safely?”
“Um, it should,” says the pilot hesitatingly.
“Will I make it through this surgery?”
“Hmm, I think so,” says the surgeon after a long pause.
“Will the interest rate on my (newly-signed) mortgage rise?”
“Uhh, I’m not sure,'' says the banker, looking away.
None of the responses above give you a warm and fuzzy feeling, do they?
Cut Your To-Do List in Half
Now, stay with me. This is not click-bait nor is it meant to be snarky or clever. I actually do use old-fashioned pen and paper for my weekly planning and to-do lists (here’s why). Recently, I downsized from 8 ½ x 11 paper to 5 ½ x 8 ½.
Why?
Understanding the Difference Between Busy-ness and Results
My wife started raising honey bees this year. I don’t know if the right term is “raised,” tended to, cared for, or watched after. I’m not sure. All I know is that when she gears up with her mask, gloves, and protective gear, I stay far away from them.
The other thing I know is that the same bee comes to my office window every day. How can I tell? Small scar above its left eye. Anyway, this bee comes to the same corner of my window at the same time every day, and buzzes around for about 15 minutes.
Use Fewer Words
I’m going to throw myself under the bus.
At times, I’ve been accused of being a bit wordy. Sometimes it’s when I talk, other times email, and yet other times it could be a presentation. In my defense, I lean towards wordiness for the sake of being thorough, but can see how fewer words benefit the recipient.
Case in point, I recently drafted the following for an email:
Apply this Aviation Technique to Work Through Business Problems
Mentour Pilot is a YouTube channel hosted by Captain Petter Hornfeldt, a Boeing 737 pilot who talks about flying, how aviation works, and what goes on behind the scenes in the industry. He bills his channel as “The Number One Channel on All Things Related to Aviation.”
Captain Hornfeldt recently outlined how pilots deal with mid-air emergencies in an episode called, “How to Deal with Crisis.” He referred to the acronym PIOSEE, which stands for Problem, Information, Options, Select, Execute, Evaluate. I figured if this fram
Business Lesson Learned from Ordering Korean Bibimbap
A Korean restaurant that serves bibimbap opened near my office a couple years ago. I had no idea what bibimbap was or even how to pronounce it, but was game to give it a shot. Once queued in the line at the counter, I looked at the menu up on the wall. It was in an entirely different language that I didn't speak. Uh oh.
Survey Says? You Need to Do Better.
Companies spend big bucks on customer surveys. Why? Because they want to know how they are doing and areas to improve. As a matter of fact, they can’t get enough feedback. Marketers are typically disappointed with low response rates, viewing every bit of feedback as the gift that it is - where a customer took the time and effort to complete a form or questionnaire rather than take their business elsewhere.
Limit the Options, Limit the Tears
Kathy stood in the cereal aisle at the grocery store and cried. She was staring at way too many choices. She had lived on a small remote island for the past decade where options were limited to a few choices of this, a couple of that. Made things easy. Now back in Atlanta, she was overwhelmed by the rows and rows of cereal boxes, and the challenge of making the right choice.
‘Tis Better to Have Asked and Be Told NO Than to Have Never Asked at All
My brother-in-law is a plumber. He keeps all kinds of plumbing tools and equipment in his truck: pipe benders, borescopes, plumber’s torches, wrenches, pneumatic tools, augers, etc. You name it, he’s got it. As a professional, he knows how to use each one to get the job done.
It would be troubling to hire a professional plumber who asked YOU for a hack saw and basin wrench or worse yet, how YOU would fix the problem. That’s not why you hired a professional!
3 Traits That Will Help Colleagues Looking for Work
I was on vacation when my manager called. “I’ve got good news and bad news. Which would you like first?” I opted for the good.
“The good news is that you can take a longer vacation.”
“Great!” I said. “What’s the bad news?”
“The bad news is that you can take a REAL LONG vacation.”
That’s not so bad, I thought to myself, and then asked, “How long?”.
“Forever….”
How Useful, Usable, and Used are Your Processes?
There’s a concept of product design that focuses on making sure a product is Useful, Usable, and Used. Designers do all they can to make sure their products meet all three criteria. How do your processes stack up in these areas?
Sometimes It’s Good to Stay in Your Lane
“The marketing department doesn’t have a clue,” my co-worker said.
“What do you mean?” I asked.
“A trade journal has been trying to reach them for an interview but their calls aren’t being returned,” she continued. “This is just the break we need to get our name out there. You know what I’m going to do? I’m going to give them the interview they are looking for.”
Gulp.
Stand Out During Your Next Interview by Using a Professional Portfolio
How do you choose a watermelon? Some people tap it and listen for a particular sound. Others look for a uniform shape. Still others check the color of the side of the watermelon that rested on the ground. So many watermelons in the bin to pick from, but you are going home with just one. Whatever method you use, that one watermelon will have some quality or characteristic that differentiates it from the rest.
4 Steps to Create Your Professional Portfolio
I used to work at a web development company. Graphic design is significant in the success of a site, and we used various graphic designers to fill that need. We were looking for someone new to mix things up a bit. One morning, a graphic designer showed up with a HUGE portfolio of what she had done over the years. Huge, as in 2 feet by 3 feet huge. She dragged it into the conference room, dropped it on the table and started flipping through larger-than-life pages of her work.